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Privacy Policy

Golden Gate Cargo understands the importance of protecting the privacy of users of the Golden Gate Cargo website www.goldengatecargoltd.com . The information collected on the Golden Gate Cargo’s website is used to market and improve the services of Golden Gate Cargo and its subsidiaries’, to improve the content and services on the Golden Gate Cargo’s web site and make it easier to use and more appropriate to individual users and to contact its users with updates to the web site or for other marketing purposes. Golden Gate Cargo may use this information, with the users’ permission, for the above purposes.

Golden Gate Cargo never shares any information obtained on or from the Golden Gate Cargo’s website with any other organization, and will not do so in future, unless required by law. Golden Gate Cargo will not sell information obtained through the Golden Gate Cargo’s website to any party or parties.

Certain areas of the Golden Gate Cargo’s website, including but not limited to the sections on ‘Tracking’, ‘Service Guide’, ‘Franchisee’, ‘Corporate Solutions’, ‘Careers’ and ‘eSolutions’ require registration or a password for access. Information obtained from registered users of these areas may also be used for Golden Gate Cargo’s marketing purposes, and cookies may be used in those and other areas, as is described in this privacy policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to the ‘Tracking’ section on the Golden Gate Cargo’s website. In addition, visitors to the Golden Gate Cargo’s website may choose to register for Golden Gate Cargo’s website username and password to simplify access to some interactive features on the Golden Gate Cargo’s website. Log file data and other information gathered from registered users of the Golden Gate Cargo’s website are used to improve the customer experience of the users of the Golden Gate Cargo’s website.

The Golden Gate Cargo’s website login currently provides users with access to Tracking, Location Finder, Price and Time Finder, Create Shipment and Request Pickup. In the future, Golden Gate Cargo may add other features to those accessed through the Golden Gate Cargo’s website Login.

Please also see the Golden Gate Cargo’s ‘Conditions of Carriage’ for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with the services of Golden Gate Cargo.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

For more information on this Privacy Policy, please refer to the detailed section on the privacy policy below.

Information collected about visitors to the Golden Gate Cargo’s web site:

The Golden Gate Cargo’s web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the Golden Gate Cargo’s website), type of Internet browser, and visitor's IP address.

Personal Information collected on the Golden Gate Cargo’s website:

Several areas of the Golden Gate Cargo’s website ask for personal information. They include the username registration, features of managing the user account of the users and registration pages for various online services offered by Golden Gate Cargo on the Golden Gate Cargo’s website. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, the user’s name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop Golden Gate Cargo’s services, to provide users access to various Golden Gate Cargo’s internet-based information and product services, and to bill users for those services if users elect to use them.

Manner of use of the user information collected on the Golden Gate Cargo’s website:

The information collected through the Golden Gate Cargo’s website site helps Golden Gate Cargo identify the type of web site content the customers value most. Golden Gate Cargo uses this information to market and improve the Golden Gate Cargo’s website and its services. Golden Gate Cargo also use this information to send you email notifications about updates to the Golden Gate Cargo’s website, and to contact the users by other means for marketing and other purposes. Golden Gate Cargo’s policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Golden Gate Cargo and its subsidiaries (unless required by law); provided, however, in some cases Golden Gate Cargo may use suppliers to assist Golden Gate Cargo  in collecting, using or otherwise processing for Golden Gate Cargo’s benefit the information obtained through the Golden Gate Cargo’s website. Golden Gate Cargo’s practice requires its suppliers to conduct such activities consistent with this policy and Golden Gate Cargo’s requirements of maintaining privacy of Golden Gate Cargo’s customers.

Use of third party links on the Golden Gate Cargo’s website:

Parts of the Golden Gate Cargo’s website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the Golden Gate Cargo’s website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the Golden Gate Cargo’s website.

This practice allows the third-party to monitor their web site traffic, but does not provide them with any information about the users of the Golden Gate Cargo’s website. Golden Gate Cargo is not responsible or liable for the independent privacy policies of third-party sites. Users are advised to consult the privacy policies at those third party websites to determine how the user’s information may be used.

SECURITY ALERT- SPAM MAILS

Fraudulent Email Alert:
You may be receiving reports of fraudulent emails with the subject lines "Shipping Conformation," "Verify Info," Promotion gifts and cheques" "Some important information is missing" and "Please fulfill the documents attached to verify your identity." The fraudulent email may have an attached file that may contain a virus or other malware.

If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to the corporate IT team & Vigilance team.

Golden Gate Cargo does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in Golden Gate Cargo’s custody. If the fraudulent e-mail resulted in financial loss you should contact your banking institution immediately through the appropriate channels. Golden Gate Cargo is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the Golden Gate Cargo’s name, service marks and logos.

Common Warning Signs of Online Scams:

  • Unexpected requests for money in return for delivery of a package, gifts from a promotion company ,often with a sense of urgency.
  • Requests for personal and/or financial information.
  • Links to misspelled or slightly altered Web-site addresses
  • Spelling and grammatical errors or excessive use of capitalization and exclamation points.
  • Claims that you have won a large sum of money in a lottery or settlement.

Contact Details:

The registered office of Golden Gate Cargo Courier and Cargo LLP is:

Golden Gate Cargo Ltd, 
Nairobi Eastleight
Nairobi, 
kenya.

Users can also write to Golden Gate Cargo for support at its email address: info@goldengategargoltd.com

Golden Gate Cargo reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.
The use of the Golden Gate Cargo’s website constitutes a user’s agreement to this Privacy Policy.